E-consumer affairs is here to stay . . . and grow!

Your consumers want information and answers fast.  And they want you to be available to them anytime from anywhere. Every day, more consumers expect your Consumer Affairs presence on the Web.

• They expect to be able to do business with you via your corporate and product Web sites and by email. 

• They expect to find high-quality information themselves before they contact you.

• They are ready for new technologies that will give you a competitive advantage.

Wilke/Thornton offers the products and services you need to make sure you are ready to meet these changing customer expectations.

For immediate assistance, call (614) 792-6900 x 176.

Delivering Consumer Response Value —

Instantly, Everywhere!

News/Articles/Cases

New Social Media Analysis and Response Service Meets Growing Critical Need

(February 2010)

WD-40 Company Solves Stickey Customer Service Issue with TMP Direct and Wilke/Thornton

(January 2010)

At-Home Reps Provide Big Benefits for Home-Shoring CPG Companies

(April 2009)

Achieving Excellence by Listening to Customers

(December 2007)

Make Your Center the Focus of an Actionable VOC Process

(September 2007)

The Call Center is the Place for the VOC

(May 2007)

Wilke/Thornton and RQA Provide Efficient Consumer Product Retrieval Services

(May 2007)

Wilke/Thornton Expands into Europe

(January 2007)

Taming the Uncontrolled Email Beast

(December 2006)

Technology Council Recognizes Wilke Technology Team
(January 2006)

Going Global: Benefits and Challenges for Customer Care
 (September 2005)

Consumer Affairs Contact Centers Benefit from Web Service Trend
(May 2005)

Revlon Chooses
Wilke/Thornton and TARGUSInfo to Enhance Consumer Contact Experience
(November 2003)

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