From helping you define your department's role in your company to assisting a new CRS system administrator in interpreting a CRS contact status report, Wilke/Thornton Support Services help you get the most from your investment. 

WTI knows what it takes to bring people and technology together to get the job done right. Here are services we offer:

Project Management - WTI provides project management and leadership as an adjunct member of your implementation team. This involves maintaining accurate and timely project communications, promptly resolving open issues, frequently updating the plan and reviewing it with your management team.

Consulting Services - WTI implementation consulting helps "fit" the CRS solution to your business environment. This can improve the efficiency and utility of the system by applying all the capabilities of CRS you need. 

Training Services – WTI education services are designed to build your company’s knowledge base of CRS and provide a basis for doing things better. We provide client-specific classes at your site and general classes at our fully-equipped training center. We also offer "train the trainer" classes so you can learn to effectively train your users.

Technical Services - WTI's technical staff will work with your staff to evaluate your system requirements, assist in the configuration of your information systems, and install your CRS components. Our staff will also assist with performance tuning to optimize your investment and provide on-site administrator training. Our technical staff is a valuable resource to assist you with complex networking and communication issues, as well as with future upgrades and additions.

Program Development Services - WTI provides products and services to tailor your CRS solution and maximize the power of CRS to meet your unique application requirements.

Help Desk Support – WTI provides knowledgeable staff to assist you with daily questions regarding CRS operations, and with 24/7 emergency support.

Web-based Support – WTI provides a password-secured client support Web site that resolves support issues, such as bug fixes, FAQs, and pending enhancements.  It also provides email support, customer-to-customer email lists, and downloadable patches and updates.